Lotsava – Help & Support

Questions, feedback or found a bug? Write to us: support@lotsava.de

How does Lotsava know how much money we are entitled to?

From the care level and the start date in the decision of the long-term care fund. Lotsava calculates all budgets of German long-term care insurance and subtracts your bookings. The fund's decision remains binding.

When does money expire?

It depends on the benefit: care aids are monthly, the relief amount (Entlastungsbetrag) of a year can still be used until June 30 of the following year, and the annual budget for respite and short-term care ends on December 31. Lotsava shows each deadline and reminds you 60, 30 and 7 days before.

How do I scan an invoice?

In an account, tap + at the top and choose "Scan invoice" – or pick a photo from your library. Amount and date are recognised on your iPhone – please check and save.

How do I create the claim for the care fund?

In the account, tap the document icon at the top ("Create claim"), select the period and share the PDF. The claim itself is always in German, as the care funds require.

How do I invite my family?

Profile → "Invite family". The invited person needs an iPhone with Lotsava and their own Apple ID.

Where is my data?

Only on your iPhone and – end-to-end encrypted – in your iCloud. We have no access. See the privacy policy.